Navigating Prestige’s Cancellation & Refund Policies: A Guest’s Guide

Travel plans can change. Navigating Prestige’s cancellation & refund policies ensures you know exactly what happens if they do—how fees are calculated, when refunds apply, and how to protect your trip. This guide explains the timelines, key definitions, mitigation options, and travel insurance choices so you can book with confidence.

The essentials at a glance

• Reservations are confirmed when you receive a Reservation Confirmation email from Prestige.
• You may cancel at any time by sending a written notice of cancellation (preferably more than 45 or 15 days before arrival).
• Cancellation Fees apply only to the Total Rent Amount, not to taxes and fees.
• Taxes and fees are proportionally or fully refundable upon cancellation.
• Refunds depend on timing relative to your check-in date (see table below).
• Within 15 days of arrival, Prestige may mitigate your fee if the accommodation is re-booked, potentially resulting in a partial cash refund.
• Travel insurance is available and recommended; insure only the Total Rent Amount.

Featured answer: What is Prestige’s cancellation and refund policy?
Prestige refunds amounts paid minus a Cancellation Fee calculated on your booking’s Total Rent Amount: 20% if canceled more than 45 days before check-in, 50% if between 45 and 15 days, and 100% if less than 15 days—subject to mitigation if the stay is re-booked. Taxes and fees are proportionally or fully refundable.

Key definitions that shape your refund

Total Rent Amount vs. Total Booking Amount

• Total Rent Amount: The rent component of your booking. All Cancellation Fees are calculated on this amount only.
• Total Booking Amount: Total Rent Amount plus separately specified taxes and fees (e.g., lodge tax, environmental tax, departure fee).

Payment Schedule (standard)

• 20% of the Total Amount due upon reservation.
• 30% due 45 days before arrival (or due at reservation if arrival is within 45 days).
• 50% due 15 days before arrival (or due at reservation if arrival is within 15 days).

Cancellation Fee

• Calculated on the Total Rent Amount only.
• Taxes and fees are not part of the Cancellation Fee and are refundable proportionally or fully.

Refunds by cancellation window

Prestige will refund the sums you have paid, less a Cancellation Fee on the Total Rent Amount, according to the timing of your written cancellation notice.

Less than 15 days before arrival: mitigation that can return cash to you

If you cancel within 15 days of your check-in date, Prestige will attempt to mitigate the 100% Cancellation Fee by re-booking the accommodation during your canceled period. If re-booking occurs:

1. Prestige will determine the Total Re-Booked Rent Amount (the total rent value of all re-bookings within your canceled dates).
2. Prestige will issue a cash refund equal to 50% of the Total Re-Booked Rent Amount.

Tip: You may consult the accommodation’s online calendar to verify or, if needed, claim a mitigated Cancellation Fee within this period.

How taxes and fees are handled

• The Cancellation Fee is only calculated on the Total Rent Amount.
• Prepaid taxes and fees (such as lodge tax, environmental tax, or departure fee) are proportionally refundable in cash upon cancellation.
• This is why travel insurance should cover only the Total Rent Amount, not taxes and fees.

How paying on schedule affects cancellations

If you have made payments fully in accordance with the standard Payment Schedule:

• The applicable Cancellation Fee at any moment equals all sums already paid under the Payment Schedule, less any proportionally prepaid taxes and fees (these are refunded in cash).
• Unpaid future installments are waived by Prestige upon cancellation.
• An additional partial cash refund is due only if:
  • You paid greater and/or earlier than the standard Payment Schedule, or
  • You canceled within 15 days and the 100% Cancellation Fee is mitigated through re-booking (see above).

How to cancel a reservation

• Send a written notice of cancellation to Prestige at any time.
• To maximize potential refunds, send your notice preferably more than 45 or 15 days prior to your check-in date, as the timing determines the applicable Cancellation Fee.
• Reservations are considered confirmed when Prestige emails your Reservation Confirmation.

When Prestige may cancel your reservation

Prestige may cancel only if you opted to pay via a Payment Schedule and, despite a prior reminder, you fail to comply with payment within 48 hours after its due date. In that event:

• Prestige emails a 24-hour notice of cancellation.
• You have the opportunity to reverse the cancellation by completing the due payment within those 24 hours.

Service cancellations (non-accommodation)

For separately booked Services (not accommodations), cancellations must be in writing and fees are as follows:

• 0% cancellation fee if received before service commencement or before Prestige enters any irreversible third-party commitment.
• A fee equivalent to the third party’s cancellation fee if received after Prestige has entered an irreversible third-party commitment on your behalf.
• 100% cancellation fee if received after commencement or full provision of the Service.

Travel insurance: protect your Total Rent Amount

Prestige recommends that guests obtain travel insurance to cover the applicable Cancellation Fee or specifically the Total Rent Amount of the booking. Key points:

• When insuring, cover only the Total Rent Amount, since taxes and fees are proportionally or fully refundable upon cancellation.
• When booking directly on Prestige’s website, you can opt in to a full-coverage Travel Insurance package during instant booking via a toggle.
• This package is designed to provide full refunds of the booked amount upon justifiable cancellations, and it also covers other parts of your journey to, within, and from Aruba.
• The premium is 7.75% of your booking’s Total Rent Amount (excluding mandatory taxes and fees).
• You may also choose to purchase travel insurance through Prestige up to 30 days before your arrival date, or via any insurance broker after booking.

Secure payments and your privacy

• Prestige’s online payment pages are PCI-DSS compliant and SSL secured.
• Payments are processed via an established gateway (First Atlantic Commerce, Ltd.) through SSL links.
• Prestige does not store full credit or debit card data on its servers or systems.

For your protection, access Prestige’s secure payment page only via links provided by Prestige or at:

• https://www.PrestigeVacationsAruba.com/payments
• https://www.PrestigeRealtyAruba.com/payments

Policy updates you should know

• Effective Date of current conditions and policies: August 28, 2024 (previously August 4, 2020).
• Within 30 days after the effective date, any current Guest or Customer may request adherence to the previous conditions and policies; thereafter, the updated conditions apply.

Practical tips for a smooth experience

1. Decide early: If cancellation is possible, act more than 45 days before arrival to keep your fee lowest.
2. Insure smartly: Cover the Total Rent Amount only; taxes and fees are refundable upon cancellation.
3. Stick to your Payment Schedule: Staying current preserves flexibility; unpaid installments are waived if you cancel, while taxes/fees are refunded proportionally.
4. Watch the calendar: Within 15 days, check your unit’s availability calendar; successful re-bookings can mitigate your fee and trigger a partial cash refund.
5. Put it in writing: Always submit a written notice to cancel—timing matters for your refund.
6. Differentiate bookings: Accommodation and non-accommodation Services follow different cancellation rules; review each before purchasing.
7. Use secure links: Pay only via Prestige’s verified SSL payment pages.

Frequently asked questions

• What is Prestige’s cancellation and refund policy?

  • Refunds equal amounts paid minus a Cancellation Fee on the Total Rent Amount: 20% (>45 days), 50% (45–15 days), 100% (<15 days, with mitigation possible). Taxes and fees are refundable proportionally or fully.

• Are taxes and fees refundable if I cancel?

  • Yes. Taxes and fees are always proportionally or fully refundable and are not part of the Cancellation Fee.

• Can I cancel anytime?

  • Yes. Send a written notice of cancellation at any time (preferably more than 45 or 15 days before arrival).

• What happens if I miss a scheduled payment?

  • If you’re on a Payment Schedule and miss a due payment (after a reminder and 48-hour grace period), Prestige may issue a 24-hour cancellation notice, which you can reverse by paying within that period.

• How does mitigation work within 15 days of arrival?

  • If your dates are re-booked, Prestige determines the Total Re-Booked Rent Amount and refunds 50% of that amount to you.

• Do you keep my card on file?

  • Prestige’s payment systems are PCI-DSS compliant, SSL-secured, and do not store full card data on its servers.

Conclusion

Understanding Prestige’s cancellation & refund policies helps you plan confidently—knowing how fees are calculated, when refunds apply, and how mitigation and insurance can protect your trip. If you’re ready to book, consider adding travel insurance at checkout and keep your Payment Schedule on track for maximum flexibility.

Need guidance or have questions about your specific booking? Contact Prestige for assistance or visit the secure payment page to manage your reservation:

• https://www.PrestigeVacationsAruba.com/payments
• https://www.PrestigeRealtyAruba.com/payments